Complaints Procedure
As you will discover, we like to provide the highest standard of care deemed possible. To achieve this we have to recognise that mistakes can be made and that improvements are vital to our development. There will occasionally be situations were a mistake will be made or that issues may have been dealt with in a less than satisfactorily manner. For such a circumstance we have a complaints procedure in place similar to that of the NHS.
We will always welcome both positive and negative feedback. A simple way to get your thoughts to us is to complete our Patient Satisfaction Questionnaire.
Complaints procedure and contact information:
Write to us:
Complaints Team
Paul Gough Physio Rooms Ltd
25 Raby Road
Hartlepool
TS24 8AS
Or Write to:
Chartered Society of Physiotherapy (CSP)
14 Bedford Row
London
WC1R 4ED
www.csp.org.uk
Please be assured that all of your comments and suggestions will be dealt with in a confidential and sensitive manner.
